Privacy Policy

Last updated on February 1 2025

This Privacy Policy applies to the information we collect when you use our website at trodevi.com. Throughout this document, we’ll refer to this website as "Service". Here, we explain how we collect, use, and share information about you, along with the choices you have concerning that information.

Information We Collect

We collect information about you only when necessary—to provide our Service, communicate with you, or improve our Service. We gather this information in three ways: directly from you, automatically through our Service operation, and from third-party sources.

Information You Provide to Us

We collect information you willingly give us, depending on the context:
Basic Account Information: To set up an account, we require an email address. Optional information like your name, company name, and address can also be provided.
Payment Information: If you opt for our subscription service, you'll provide payment details like the email address associated with your payment method.
Communications With Us: When you reach out for support or respond to surveys, you might share additional personal information.

Information We Collect Automatically

Log Information: We gather standard data like browser type, IP address, device identifiers, language preferences, etc., when you access our Service.
Usage Information: We track how you use our Service for improvement purposes (e.g., which offers you view or interact with).
Location Information: We can infer your approximate location from your IP address, and if you allow it, precise location data via our mobile apps for features like offer visibility settings.
Information from Cookies & Other Technologies: We use cookies and pixel tags to identify and track visitors, understand usage patterns, manage email campaigns, and deliver targeted ads.

How And Why We Use Information

Purposes for Using Information:

To operate our Service, including account management, offer verification, and transaction processing.
To develop and enhance our Service based on user interactions and feedback.
To analyze trends and user engagement for better service provision.
To tailor marketing efforts and ensure our communications are relevant to you.
To ensure security, prevent fraud, and comply with legal requirements.
To communicate updates, offers, and seek your feedback.

Legal Bases for Collecting and Using Information:

Under EU data protection laws, we process your data based on:
Contractual necessity to provide our Service.
Legal compliance.
Protection of vital interests.
Legitimate interests in improving our Service.
Consent for certain activities like cookie placement.

How We Share Information:

Subsidiaries and Contractors: We share information within our organization to provide Service.
Third Party Vendors: For service provision (e.g., payment processing, analytics).
Legal Requests: To comply with legal obligations or court orders.
To Protect Rights: When necessary to protect our or others rights or safety.
Business Transfers: In case of business restructuring or sale.
With Your Consent: For sharing with third parties you approve.
Aggregated or De-Identified Information: For analytics or marketing without personal identification.
Published Support Requests: To enhance user support.

Details on Third-Party Service:

Supabase: We use Supabase for database management, authentication, and storage. They process your data under our instructions and are bound by a Data Processing Agreement (DPA) to ensure your data's privacy.
Google Analytics: We utilize Google Analytics to analyze how users interact with our Service. Google Analytics collects anonymous data about your usage but does not identify you personally. Google’s privacy practices regarding this data can be found in their Privacy Policy.
PostHog: We employ PostHog for product analytics. This helps us understand user behavior, improve our platform, and optimize user experience. PostHog does not collect personal information unless you provide it explicitly. More details on their data handling are available in their Privacy Policy.

How Long We Keep Information

We retain information only as long as needed for the purposes outlined or as required by law. Server logs are kept for about 30 days for analytical and troubleshooting purposes.

Security

We strive to protect your information with reasonable security measures but acknowledge that internet security is not infallible.

Choices

You can limit the information you provide. Opt-out of marketing communications. Set your browser to reject cookies, though this might limit functionality. Close your account if you wish to stop using our Service.

Your Rights

Under GDPR and similar laws, you have rights to access, correct, delete, object to, restrict, or transfer your personal data. Contact us at hello@trodevi.com to exercise these rights.

How to Reach Us

For any privacy-related questions or to exercise your rights, email us at hello@trodevi.com.

Privacy Policy Changes

We might update this policy. Changes will be reflected here with a changelog or direct notification. Continued use of our Service post-update implies acceptance of changes.